Protected house: how to install Orange's connected monitoring solution

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Equipment technician installation

Orange Protected House Application Review

How to install connected monitoring equipment in your residence? We followed a safe house technician in Orange for a half-day training to better understand the process of installing such equipment in apartments.

What happens once you choose a "turnkey" connection monitoring solution? How is the installation? What are the materials used? Is he really intrusive? We followed a safe house technician from Orange for a half-day training to better understand how the installation works and how the hardware works. Here's all you need to know about installing Orange's Safe House equipment when you subscribe to the quote.

Learn more about the Orange Home Protection solution

Orange Safety Technician

Among the many advantages Orange House Protection offers, there is no doubt about the fact that technicians can go to the customer's location for free to install the entire device. This technician is right after you subscribe to Orange's Safe House online. Then the customer service will call the user to make an appointment to know when the technician can go to his home to install the hardware.

This technician is not an orange operator like others. In fact, he was a security specialist and had in-house training at ProtectLine, a company specializing in remote asset monitoring that was founded in 2019 when Orange and Groupama merged.

Orange sent a technician to install the equipment and check whether it was working properly before leaving.

Ce technicien a non seulement été formé pour installer le matériel, le mettre en marche et savoir à quels endroits le positionner, mais aussi pour expliquer de la façon la plus pédagogique possible le fonctionnement du matériel au client. When this technician leaves your home, not only is all the hardware fixed and working, but you can also control it through Orange's Home Safety application or the physical keyboard provided.

Professional high-end hardware

The installation of safe house installations in Orange varies according to the size of the residence. In our case, we followed a technician to a small apartment on the sixth floor of Paris to install the solution. In this case, the operation takes up to two hours, because there are very few devices to install. Equipment installation takes one hour, and startup and interpretation take one hour.

In the case of Paris apartments, here are all the equipment that needs to be installed: Centre console, two motion sensors (one with APN), a door switch and physical keyboard.

The equipment installed depends on the size of the house. In the case of our small three-bedroom apartment in Paris, a total of five devices need to be installed:

Centre console: The hub will be responsible for centralizing the signals of all other sensors on the device. It also connects to the Internet and establishes communication with customers' mobile applications and remote monitoring centers.

Volume sensor or motion sensor: Mounted in the hallway near the front door, it is an infrared sensor that activates when it detects movement.

A motion sensor with a photo sensor: It works the same way as previous sensors, but it also comes with a photo sensor that, when triggered, takes a series of five photos and can be viewed on the app. Photos will only be transmitted to the monitoring center if the alarm is confirmed.

A door contactor: It is a sensor installed on the front door (or floor-to-ceiling window of a first-floor house or apartment), and it is decomposed into a small magnetized part and an electronic part. When the electronic component no longer detects the magnet (because the door is open), the sensor will engage.

Finally, the keyboard is a numeric keypad, which is fixed near the front door. Not only does it allow you to disable alerts (by badge or code), but it is also the part of the device that contains powerful device alerts.

All these devices are Honeywell brand high-end devices, which are benchmarks in the field of interconnected security. They use CR123 lithium batteries: Therefore, they are autonomous and do not depend on the electricity supply of housing. These batteries will last about four years. Orange's Home Protected application shows the remaining battery life.

The battery supplies power to the sensor. Their average autonomy is 4 years.

From a technical point of view, it should also be understood that all sensors installed in the housing communicate with the center console by radio waves. It is more reliable than WiFi (which does not necessarily cover the entire home) and less likely to be disturbed like ZigBee.

To go further

Home Automation: Know all the protocols connecting your home

The center console is the only device in this list that is connected to both the power outlet and the Internet. This is normal because it concentrates all the communication of all the sensors installed in the housing. If it is connected to the user's box via an Ethernet cable (regardless of the Internet operator), it is only connected to the Internet when needed. Understand that it will only connect if the user wants to check on the app what is happening at home, when an alarm occurs, and when the remote monitoring center must check the status of the sensor after the alarm. Photos will only be transmitted to the monitoring center if the alarm is confirmed. Simply put, these materials will not be watching you all the time.

The centre console is white, but carefully and perfectly tucked away in the TV cabinet.

Orange also predicts blackouts or the Internet: This center console has a spare battery (in the form of a battery plugged in when a technician installs the console) and a SIM card that connects to a GPRS network in the event of an Internet outage. Even in the event of an unexpected power outage, your home is still protected by Orange settings.

An elaborate installation

Logically speaking, hardware installation is the most time-consuming for technicians. Even before the installation begins, technicians will study the room layout of the shell and its characteristics. One of the simplest examples is the one-story apartment in Paris. For example, in our case, it is impossible to enter through a window on the sixth floor of the tower.

But in the case of a first-floor house or apartment, technicians carefully study all possible entrances and break-in doors and place different sensors in all strategic locations so that they cover as much space as possible. This is where Orange's home protection solution is very beneficial. No matter how large the area of your house is, so how much equipment you need to install, the price is fixed.

The technician installs all the sensors and checks whether the console and remote monitoring center take them into account.

Installation itself is relatively simple. The technician is first responsible for installing the center console himself and connecting it to the Internet box. Then he will fix the sensor to the wall of the house. All of these have a bracket, which is fixed to the wall with pins and screws (each sensor has two or three holes), and then the sensor is fixed on it.

Technicians will then be responsible for communicating the sensors with the central console and remote monitoring center through internal applications. Installation ends when a technician issues an alarm, the remote monitoring center calls the user to check whether the device is working properly, and the remote monitoring center is connected to a different sensor.

Two nozzle modes

The final step of installation is user training for technicians. It includes the operation of the application program and the explanation of the operation of the keyboard, which is the main means of physical interaction with the connected monitoring devices.

The Orange House Protected application is very simple to use. It allows you to control the entire system by turning sensors on or off one by one, and also has access to the full history of the sensors, or to take pictures of the inside of their enclosures using motion sensors with image capture. You can even know the temperature of each room, because the sensor is equipped with a thermostat.

The device can be controlled in two ways: Through the application or physical keyboard near the front door.

For those who are not necessarily comfortable with the application, it is also possible to control the connected monitoring device only through the physical keyboard. The physical keyboard does enable or disable the alarm clock by using badges (two badges are available to the user, basic), and you can enter code to disable the alarm clock. In addition to the numeric keypad, there are two buttons on the keypad: One is used to activate the alarm in full mode (all sensors are active) and the other is used to activate the alarm in partial mode (only the door switch is active).

Orange Safe House: Non-binding discount starting from 19.99 euros per month

Safe House is Orange's connected solution that monitors your accommodation, whether it's an upstairs apartment, a ground floor apartment or a house. All the details about the Orange quote can be found on this dedicated page, on Frandroid.

This is an uncommitted connection monitoring service with two prices:

For a house or apartment on the ground floor: Euro26.99 per month (Euro32.99 per month after 6 months)

For first-floor apartments: 19.99 euros per month (6 months, 25.99 euros per month thereafter).

Learn more about Orange in Apartment's Home Protection Solutions

Learn more about Orange's home protection solutions at home or at the bottom

Finally, Orange also provides another multi-functional home automation service: Orange Connection House.