By akademiotoelektronik, 02/03/2023
How digital allows asset managers to respond to their regulatory constraints
The profession of asset managers is positioned as one of the most regulated activities.In this context, professionals in the sector must take specific systems and processes to carry out their mission in accordance with the regulations in force.
This prerequisite is essential and does not in any case represent an option.In this context, a key process now occupies a central role, particularly in terms of traceability: recording and conversation of conversations.
Reconcile quality of service, confidentiality and compliance with regulations
Asset managers are now particularly monitored and supervised by numerous regulations which govern the framework of data processing and the compliance of registration on different channels.Several directives and regulations adopted in recent years have a direct impact on the registration and archiving of interactions with customers in the financial sector.
The objective is to increase the transparency of operations.The asset managers are then in particular required to conversely keep the records of telephone communications as well as any related electronic communication, respecting different points: systematic recording of interactions, storage, archiving and innalteration ofrecorded data, the ability to carry out research and listening, etc..
Very specific expectations of asset managers
In view of the elements mentioned below, asset managers clearly highlight their wish to be able to rely on industrial systems to carry out their operations.They express in particular the fact of benefiting from digital devices capable of respecting the different compliance directives of the financial sector, using tools where you cannot delete recordings or even access intuitive interfaces in order to easily find theconversations in the event of control or dispute.
Finally, beyond the aspects related to the storage and management of retention periods, a point very specific to the profession of asset managers is felt.Thus, unlike other professions in the finance sector, the concept linked to the use of mobile is a strategic axis.
It is then important for managers to use compliant solutions on a fixed phone, but also on mobile.Indeed, the recording of mobile communications represents one of the main challenges for a migration to a telephony based on new generation communication platforms, such as Teams for example.This evolution of the telecom position is an important fact which requires rethinking its infrastructure and the tools associated with it to continue working in accordance with the law.
Related Articles