All that artificial intelligence will change in your profession

The time saving is appreciable: one minute by email.Or 66 hours a year for Philippe Krystallidis, director of the Caisse d'Epargne de Paris-Ménilmontant agency, which receives 4,000 emails over twelve months."The profit will be even more considerable for the reception agent and the customer advisers, who receive 200 emails per day," he said.During the fall of 2019, Caisse d'Epargne Ile-de-France tested and deployed new technological tools in its 430 agencies, including an email analyzer that reads them, prioritizes them and delivers a customizable response.

"We have thus listed 30" intentions ", or simple requests, formulated by customers: an appointment, a modification of the card ceiling, a credit file, an explanation on the costs or various complaints", explains SandrineThéron, director of the organization of the Caisse d'Epargne Ile -de -France.The tool, from an IBM Watson program, fueled by this data, will soon be enriched with dozens of additional intentions, and extended to other trades.And then there is also the Chloé chatbot, at the bottom of the screen of each computer, which provides an instant written answer to a specific question, in particular on regulations, a sensitive, up -to -date subject validated by homemade lawyers.A reliable and de -stressful tool for users!

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Trades in the bank, insurance, and finance sector are today the first concerned by the appearance of AI.France Fintech, with the consulting firm Julhiet Sterwen, devoted a white paper to them, released in January, entitled the increased advisor 2020, which underlines the emergence of a "hybrid" model, associating human advisor and technology.Crucial question: What aspects of the advisor's profession can be entrusted to a robot?And which ones must remain the prerogative of the adviser in the flesh?A "division" of responsibilities that today concerns all experts of AI in business, whatever their field of activity.Because, according to the forecasts of Akoya Consulting for Western countries, 58% of current tasks will be carried out in 2022 by employees of all profession, against 42% by machines.In 2018, humans still performs 71% of tasks ...

"The relevant level of reflection on the place to leave at AI is that of the tasks that make up the trade, observes for its part, Laurence Darchen, HR consultant and training in the Interface group. The more employment uses routine missions, Repetitive - collect, sort, compare, cross, plan, select - the more it will be impacted by AI, which will take care of them or rationalize them. The more versatile employment, with important social interactions and decision -making at Strong challenge, the less impacted it will be "only" assisted by AI, if at all. " This segmentation is also defended in the study by Akoya Consulting published in 2019 and intended for HRDs and employees, artificial intelligence, towards more human trades. So no need to panic! Certainly your job will reconfigure, evolve, mutate. But it will be to perform tasks with higher added value, having an interest in you, and meaning. Clearly, you will strengthen your core business.

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A digital butler

First of all you are, or will be, relieved of the time -consuming work on a daily basis thanks to a "digital butler" according to the expression of François Debois, innovation manager of the CEGOS group (training).In addition to the management of emails by keywords, the planning of meetings with room reservation, appointment of appointments, managing agendas simultaneously, booking of train or plane tickets, the resolution of the breakage-The head of holidays and schedules ... AI will facilitate work with your employees or customers abroad."No more need, for example, to be bilingual in English, Spanish, or Chinese, notes the expert. Translators and automatic performers, such as Deepl, are increasingly reliable, because the machine learns from its mistakes andavoid misunderstandings. "With in addition a good progression on the translation of technical and scientific works.

The AI ​​will also write your meeting reports or take notes during the speaking, thanks to its growing vocal skills. "She will even have the ability to detect the best arguments to put forward to be hit orally in the face of an audience, a team or a prospect, advances Christelle Golhen, an IA expert at Akoya Consulting. For example, she will help a Project manager, required to report to his hierarchy regularly, to retain only the key elements of his work, such as two important meetings, a customer refusal, an outdated budget ... without stretching on his least significant activities. " AI is also capable of adjusting stocks and developing radius restocking plans in distribution, optimizing logistics flows, doing predictive maintenance ... The processes in the industry make them Also a jump in the technological: coupled at AI, the automata in factories are now capable of detecting defective parts. Just as their office cousins ​​are able to identify an administrative anomaly on an insurance contract, thus lightening the adviser's task.

"Increased" collaborator or manager

A notch higher, a duly "nourished" robot and trained will be able to bring you real decision -making assistance, variable depending on the position you occupy. You will then become this "augmented manager" described by Dominique Turcq, founder of the Boostzone Institute and author to work in the post-digital era (Dunod, 2019). But beware, underlines the consultant: "AI improves human expertise thanks to its information processing capacity, but the result is never perfect. Human intelligence remains fundamental to supervise, contextualize, validate or rectify analyzes produced. " So expect to activate your neurons more to fill the shortcomings of your on-board expert. Lawyers and lawyers in business, for example, will no longer have to dive into their library to access specific clauses, case of case law or a regulatory provision. Their responsibility in the evaluation of the legal risk will be only greater. Architects or salespeople will no longer have to explore their archives to identify and comply with tenders' rules and essential standards in this or that field. The accountants no longer already have to peel the costs of expense, managed in particular by software like Expensya, nor to track down the frauds, which hardly escape the AI.

Suddenly, they are now available to devote themselves to disputed cases and do prevention. The marketers, finally, will be more in touch with their market (audience, consumption time, impacts of the campaigns) and will suddenly pass to another scale: the hyper-personalization of targets and messages. We could also quote buyers, HR, trainers, listeners ... In his work Practical Guide of Artificial Intelligence in the company (Eyrolles, 2019), Stéphane Roder, founder of the AI ​​Builders consulting firm, is thus going The long list of these upset trades. And he concludes: "The employee must expect his manager to ask him to exploit from another angle or with another objective the data managed by AI and to carry out his own analyzes and predictions from there . What will require, at least at the beginning, to have a good level in math. Subsequently, the interface with the machine will undoubtedly become more natural. "

The essential emotional intelligence

Autre conséquence de l'hybridation des métiers : il va vous falloir développer des habiletés relationnelles et comportementales dont vous n'êtes pas forcément coutumier. "A l'heure de l'essor de l'IA, pour gagner en valeur ajoutée, la collaboration au sein des équipes et avec les clients s'impose comme le maître-mot. L'intelligence émotionnelle, qui va de la connaissance de soi à la communication interpersonnelle, en misant notamment sur l'empathie ou l'influence, devient une compétence clé, car elle favorise la compréhension des situations et la personnalisation des échanges", souligne Isabelle Lamothe, en charge de l'entité People & Organization chez Capgemini Invent.

In short, everything that AI, however perfected it is, will never be able to do as well as a human!Then you will have to take care to keep, even to develop, your critical sense of the machine: "Beware of the fantasy on the infallibility of AI! The results are never 100%reliable", alerts Laurence Darchen, at Interface.In addition, if the algorithms come to take a big place in your profession, there is no question of resting on them, insists Dominique Turcq: "The individual is assisted by the AI in his job, certainly, but the responsibility ofdecisions he makes will fall to him. He will not be able to steal it, especially if there are legal impact. "It's a matter of ethics!

What AI will never do

- I intuitively judge a personality

- Feel the emotions of others

- improvise an action

- contest a decision

- have a vision and conduct a strategy

- create a link in a team, promote human alchemy, motivate

- Imagine, create, innovate

- Seize the implicit meaning of an exchange

- Negotiate, persuade his interlocutors

- settle a conflict, make mediation

Source: Akoya Consulting

A number

84,000: hours won in one year, 5 million minutes, thanks to AXA France (simplified email treatment, knowledge search, improvement in file management, etc.).In 2018, the AI had saved 1.8 million minutes.

A book

It will be AI or I, by Cécile Dejoux, Editions Vuibert, to be published on April 28, 2020