Orange, SFR, Bouygues Telecom or Free impose a price increase?

Ces derniers mois, plusieurs opérateurs télécom ont été critiqués pour des hausses de tarifs imposées à leurs clients. La Répression des Fraudes fait le point sur la légalité de ces pratiques.

It is a practice that revolves consumers.Bailed by mobile or internet packages at broken prices, sometimes presented as guaranteed for life, consumers find themselves, a few months later, to undergo price increases imposed.

The scenario is known.Your telecom operator contacts you and announces good news: your S enriches!You will be able to benefit from more data, a better speed or a new TV bouquet.It is not free, however: by reading the email or mail carefully, you realize that your monthly package will increase by a few euros.Sometimes you can refuse this increase.Not always: with some operators, either you accept or you leave!

Recently, it was SFR and Bouygues Telecom who aroused the ire of their customers with this type of practices.It's probably not finished.After having fought an intense competitive battle, capturing clients per millions with packages at less than 10 euros, operators are now looking to bring up market prices up.

Lisez bien vos mails !

Faced with the slingshot aroused by the phenomenon, the Directorate General for Competition, Consumption and the Repression of Frauds (DGCCRF) has just published, on its website, a call for vigilance.She notably recommends "subscribers to read very carefully the letters or emails sent by their operator", in order to be able to oppose the increase.

The repression of fraud also takes the opportunity to take stock of what these operators are authorized to do, and what is prohibited.Here is a summary.

Ce que les opérateurs ont le droit de faire

Ce que les opérations n’ont pas le droit de faire