By akademiotoelektronik, 21/08/2022

Botnation presents the results of his survey on the usefulness of chatbots in the eyes of the French

Boot, French platform of evolutionary chatbots, conducted a survey of 3,859 people to determine the types of e-commerce where users would like to have the support of a chatbot to guide them in their purchases.The study carried out demonstrates that the reception and advice provided by chatbots are important in the eyes of cybarators and the use of the latter relevant for certain e-merchants.

Created in 2017 by Emmanuel Françoise, Boot is a Chatbot creation platform based on a owner.The ten teams of the team, shared between Paris and Rennes, have developed a freemium, ergonomic and "night" offer including tutorials and free models.

The company already has several hundred customers, including large renowned accounts like Cdiscount, Enedis, Keolis, Société Générale, Facebook and hundreds of SMEs ... In just 5 years, Boot has generated tens of millions of conversations as well as billionsmessages exchanged.

Boot.AI allows you to create chatbots easily, without the need for development in development.This multi -channel service allows you to create chatbots for a website, a dedicated landing page, but also to integrate them on Facebook Messenger, WhatsApp or Google Home.The platform also offers the implementation of callbots.Emmanuel Françoise declares:

Where is a chatbot useful?

1^re question : Quels sont les trois types de sites pour lesquels vous aimez ou aimeriez avoir l’accompagnement d’un Chatbot ?

The 3 types of sites where French people want more chatbots:

Come next:

When do the French want the help of chatbots?

If the French need automated support, they do not want it at any time.Indeed, 27 % of those questioned prefer to use a chatbot at the end of their purchases to have more information and information on the delivery of their product and the terms of reception.

Second question: when would you like to have the most accompaniment with a chatbot?

The French favor chatbots

During their research and navigation, 47 % of French Internet users clearly prefer sites that today offer chatbots, 28 % do not give them importance and 25 % are reluctant to this kind of tools.

For 62 % of French people, sites do not yet offer enough tools to communicate and converse with their customers.The conversation is therefore very important and must still improve and diversify in order to meet all needs.23 % consider that there are enough conversational tools, and 15 % too many tools.