Increased intelligence will transform work organisation in 2020-Silicon

2020 will mark the emergence of a new model of cooperation between man and machine. This approach will focus on the added value created by this new collaboration to create enhanced intelligence. Gartner estimates that this collaboration will create more than $2.9 billion in commercial value and 6.2 billion additional hours of productivity globally by 2021.?

Companies that will continue to defer their investments in automation technologies (AI, RPA, BPM …) Will lag behind in the face of competition and thus lose competitiveness.

The weight of the automation market is expected to increase from $13.1 billion in 2019 to $20.7 billion in 2023. At the heart of this trend, increased intelligence will be at the service of the rise of a new work organisation based on human-machine collaboration. How will this transition be organized?

75% of companies find it difficult to recruit talent with specific digital skills, leaving room for the development of the 'digital workforce'. In fact, their share will increase by half over the next two years, illustrating a real shift towards a future based on a new organisation of work.

This cooperation will allow employees to focus on more strategic, creative and socially responsible tasks or to offer a more effective experience to their customers. In 2020, companies that integrate a "digital workforce" with content Intelligence skills into their automation platforms will have a significant competitive advantage.

With the advent of the process Mining market and the complexity of new digital transformation projects, the management of Business processes will become a strategy in its own right for the company. A global vision is therefore required for the company, which will translate into process Intelligence solutions for increased real-time control and optimization of the execution processes.? A control that will enable companies to improve customer experience, operational efficiency or even increase their profits.

Large companies are expected at the turn to serve as an example, but the trend may also emanate from smaller firms operating in sectors such as after-sales service or the financial sector.

The ethical use of new technologies is the great challenge that companies will face in the next decade. This awareness, manifested in initiatives such as Tech for good, has already sprung up in the minds of many leaders.

With a view to accelerating the pace of innovation, the ethical issue is being integrated from the outset into economic models. It is up to decision-makers to recognise whether or not artificial intelligence technology is being used properly within them. In 2020, companies will then have to question their application in order to identify those that run counter to respect for employees' data.

The last decade has shown that automation technologies have a great potential for evolution, which is reinforced by increased intelligence. Companies that bet that the "digital workforce" combined with the added value of the human workforce by investing more in technologies such as RPA, artificial intelligence or machine Learning will develop in a more profitable and productive way.